Return Policy – Plants and Related Products

Thank you for choosing Tropical Orchids Portugal as your trusted source for orchids and related products. Our mission is to provide the highest quality products and exceptional service to our customers. We understand that the nature of live plants requires special care, and therefore, we have a dedicated return policy to ensure your satisfaction at every step of your journey with us.

Product Returns

For your return to be accepted, it is essential that the products meet the following criteria:

• The product must be in perfect condition, without signs of excessive use or damage caused by the customer;
• The original packaging must be preserved, without tears or damage that may compromise the condition of the product;
• The product must be returned within 15 days from the date of receipt, as provided by law.

Service Hours

Our customer service is available Monday to Friday, from 9h to 19h. Feel free to contact us through our support email: support@tropicalorchidsportugal.com or by calling the phone number: +351 919 938 376. Return Period

Return Period

You have up to 10 days after the date of receipt to inform our customer service team about any issues with the plant received. This communication will allow us to provide appropriate support and guidance to help with the proper care of the plant.

Satisfaction Guarantee

We are committed to ensuring your satisfaction with our plants If you encounter any issues or concerns with the plant received, please contact us as soon as possible. Our team will be ready to assist you and provide suitable solutions to your needs.

Care Guidelines

Before purchasing our plants, we recommend that you carefully read all the care guidelines provided. Our packaging also includes essential information to ensure that you can provide the plant with the ideal environment for its healthy growth.

Customer Support

Our team of experts is available to answer any questions you may have about cultivating and caring for your plant If you need additional guidance, do not hesitate to contact us through our support email: support@tropicalorchidsportugal.com or by calling the phone number: +351 919 938 376.

Return for Defect or Shipping Error

If the plant you receive is defective or if there is any shipping error, please contact us immediately so that we can promptly resolve the issue. In these cases, we will cover the costs of return and replacement, ensuring that you receive a quality plant in perfect condition.

Shipping and Return Costs

For returns due to dissatisfaction, it is important to note that shipping and return costs are the responsibility of the customer. Our team is always available to provide detailed information about the products and clarify any doubts before your purchase. Therefore, we recommend that when purchasing our plants or products, you carefully read all the specifications and care guidelines provided, thus ensuring a conscious and satisfactory choice. If you need additional assistance, we are available to provide personalized support and guide you through the best experience with our products. Our commitment is to ensure your satisfaction, and we will work with you to resolve any issues that may arise during your journey with us.

Responsible Return

To ensure a successful return, we ask that the customer be responsible for the correct packaging and shipping of the plant. Make sure to protect the plant from damage during transportation, using the original packaging whenever possible.

Refund or Replacement

After receiving the returned product or plant and confirming its compliance with the return conditions mentioned above, we will proceed with the refund or, if you prefer, you may opt for the replacement of the product or plant. The refund will be made using the same payment method used in the purchase, within a reasonable time frame.

We hope these guidelines make the return process clearer for you. Our commitment is to offer quality products and exceptional service. If you have any additional questions or need more information, do not hesitate to contact our customer service team. We are here to help!

Return Address

If a return is necessary, please send the product or plant to the following address:

• TROPICAL ORCHIDS PORTUGAL
  Estrada Nacional 378, Lote 19, Pinhal das Palmeiras, 2865-008 Fernão Ferro, Portugal.