Frequently asked questions

We accept credit and debit cards (Visa and Mastercard), PayPal, Multibanco, MB WAY, Apple Pay and Google Pay. Payments are processed securely by authorised providers (Stripe, PayPal and easypay). We do not have access to your full card details and do not store them.

No. You can check out as a guest. With an account, you can track orders, save addresses and favourites, and earn points in the Rewards club.

Yes. Enter your tax number at checkout and the invoice is issued with it and sent by email. Once issued, Portuguese law does not allow the invoice to be changed to another tax number, so please check your details before paying.

Yes, as long as it has not been dispatched. Contact us as soon as possible at info@tropicalorchidsportugal.com or on WhatsApp: we will cancel it and refund the full amount.

In some cases, yes: larger quantities, gift sets or a plant that is not in the shop. Talk to us and we will see what is possible.

Yes. All prices are in euros and include VAT at the applicable rate. Shipping is added at checkout, before you pay.

Yes. The site uses an encrypted connection (HTTPS) and payments are made directly in the secure environments of Stripe, PayPal and easypay. Your data is handled according to our Privacy policy.

Yes. At checkout, enter a delivery address different from your billing address. If you would like us to include a message, write it in the order notes.

Enter the code in the basket or at checkout. Unless stated otherwise, one coupon can be used per order. Points from the Rewards club can also be used as a discount.

To all of mainland Portugal, Madeira and the Azores, and to 25 European countries, including Spain, France, Germany, Italy, Belgium and the Netherlands. The full list and costs are on the Shipping page. If your country is not listed, talk to us.

In mainland Portugal, €8.50 up to 10 kg. For other destinations, the cost depends on the address, weight and volume of the order and is calculated automatically in the basket and at checkout, always before you pay. See the reference prices on Shipping.

Paid orders are prepared on the next working day. Once dispatched, delivery takes 24 to 48 hours in mainland Portugal and mainland Spain, 2 to 3 working days to France, and 3 to 5 working days to the islands and the rest of Europe.

Monday to Thursday, so plants are not left in a warehouse over the weekend. An order paid on Thursday afternoon or at the weekend goes out on Monday. In very hot or cold weather, we may delay shipping for a few days to protect the plants and will let you know by email.

When your order leaves our greenhouse, you receive an email with the MRW tracking number so you can follow the delivery at any time.

We pack every plant by hand with dedicated protection for the journey: the pot and substrate are held in place, leaves and spikes are protected, and the box is chosen to fit. The aim is for the plant to arrive just as it left the greenhouse.

Follow the delivery with the MRW tracking number to arrange it with the carrier. If possible, give an address where someone is always present, such as your workplace: plants should not stay in the box for many days. If the order comes back because no one was home or the address was wrong, the cost of re-shipping is paid by the customer.

We ship to Norway and the Canary Islands. Customs duties, import taxes and plant-health requirements may apply to these destinations and are not included in shipping. Please contact us before ordering.

Send us your order number and photos of the plant and packaging, preferably within 48 hours. We will offer a replacement, a refund or another solution of your choice, at no cost to you. Usually you do not need to send the plant back. Details are in the Returns policy.

Live plants deteriorate quickly, so the law excludes them from the right of withdrawal. They cannot be returned if you change your mind, but they remain fully covered by the guarantee if they arrive damaged or are not what you ordered.

You have 14 days from delivery to withdraw from the purchase without giving a reason. We refund the amount paid, including standard shipping, within 14 days. Return costs are yours. See how in the Returns policy.

It depends on the product. When a plant is sold in flower or in bud, the description says so. Unless stated otherwise, photos show the species or hybrid; colour, size and flowering time vary naturally from plant to plant.

No more than 14 days from when you tell us your decision, using the same payment method as the purchase. For Multibanco or MB WAY payments, we ask for your IBAN to make a bank transfer.

Yes. We have growing guides, and our team answers questions about watering, light, substrate, feeding and flowering, before and after you buy. Send us photos of your plant: they help us give better advice.

Open the box as soon as it arrives and take the plant out carefully. Place it somewhere bright, out of direct sun for the first few days, away from draughts and heat sources. Check that the substrate is dry before watering. If you have questions about your plant, talk to us.

Monday to Friday, 9 am to 7 pm (Lisbon time), by phone (+351 919 938 376), WhatsApp (+351 914 635 875) or email (info@tropicalorchidsportugal.com). Outside these hours, leave a message and we will reply as soon as possible.

For a Phalaenopsis in bark, usually once a week in spring and summer and a little less in winter. Let the substrate dry slightly between waterings, use room-temperature water (ideally rainwater) and let it drain well: the plant should never sit in water or have water left in the centre of the leaves. If in doubt, wait another day.

Somewhere bright without strong direct sun, such as an east-facing window or behind a sheer curtain. Olive-green leaves mean the light is right; very dark leaves need more light and reddish leaves mean too much. Keep it away from radiators, heaters and draughts.

On a Phalaenopsis, you can cut the spike above the second node below the flowers to encourage a new side spike, or cut it back to the leaves so the plant builds strength and flowers next year. If the spike dries out, cut it at the base. Keep watering and feeding as usual.

Most often it needs more light. Give it a brighter spot and, for a healthy plant, a drop of about 5 °C at night for a few weeks helps trigger flowering. Each genus has its own cycle: see our growing guides or talk to us.

Usually because of sudden temperature changes, draughts or moving the plant while the buds are forming. Keep it in a stable spot, away from heat and cold sources.

Every one to three years, or when the substrate breaks down or the plant outgrows the pot. Do it when the roots are active (green tips), with bark-based orchid substrate and a clear pot with holes. Never use ordinary potting soil. We have suitable pots and substrates.

A specific orchid fertiliser, in weak, regular doses during the growing season, following the label. Once a month, water with plain water to flush out built-up salts. In winter, feed less or stop. See our fertilisers.

Phalaenopsis is listed by the ASPCA as non-toxic to dogs and cats. Other plants may not be, and substrates and fertilisers should not be eaten. As a precaution, keep plants, substrates and fertilisers out of reach of pets and children.

Our greenhouse is open to the public. You can see the collection up close, buy plants and accessories, and get advice from our team.

At Av. 23 de Julho de 1833, Lt. 19, 2865-759 Fernão Ferro, Portugal. We are open Tuesday to Saturday, 9 am–1 pm and 2 pm–7 pm, and Sunday 9 am–1 pm. Closed on Mondays and public holidays. If you are coming from far away, we recommend contacting us first.

Yes. At the greenhouse we help you choose the right orchids and products for your space and your level of experience.