Frequent Ask Questions

We accept various payment methods, including credit and debit cards from major providers, bank transfer, and other online payment methods. We ensure that your payment information is handled securely and confidentially.

Yes, we deliver nationwide. We ship our products to addresses within the established delivery coverage area. When making a purchase, please remember to provide accurate and updated delivery address information to ensure that your order arrives correctly.

Yes, we are pleased to inform you that we ship our products to all European Union member countries. Regardless of which EU country you are located in, we are ready to ship to you.

We will endeavor to process and dispatch orders as quickly as possible. Delivery times may vary depending on the recipient’s location and other factors, and we will inform you of the estimated delivery time during the purchasing process.

If you receive a product with a manufacturing defect or if there is any error in the shipment, please contact us immediately. In these cases, we will cover the costs of returning and replacing the product, ensuring that you receive a quality product in perfect condition.

Yes, you have the right to return a product due to dissatisfaction within 14 days from the date of receipt, in accordance with Decree-Law No. 24/2014 of February 14, which regulates the right of free resolution in online purchases. The product must be in perfect condition, without signs of excessive use or damage caused by the customer, and the original packaging must also be preserved. Please refer to our Return Policy.

Yes, we are here to help! If you have any questions about cultivation, care, or the use of our products, our team is ready to provide guidance and support. Remember that orchid cultivation requires attention to detail and specific care, and we are available to assist you in this process.

After your order is shipped, you will receive a confirmation email containing the tracking number of the shipment. This number will allow you to track the status of your package during the delivery process.

If you wish to cancel your order after purchase, please contact our customer service team as soon as possible. We will do our best to assist you with the cancellation, provided that the order has not been dispatched.

Yes, we are pleased to inform you that we have a greenhouse open to the public. Our greenhouse is a cozy and charming space where you can explore our extensive collection of orchids and related products in person.

Our greenhouse is located at EN 378, Lot 19, Pinhal das Palmeiras, 2865-008 Fernão Ferro, Portugal, and we will be delighted to welcome you to our space for a visit. It is important to mention that if you are planning a visit, we recommend contacting us in advance to check our opening hours and ensure that we can provide you with the best possible experience.

Our opening hours vary depending on the time of year and other circumstances. To find out our current hours, we recommend visiting our website or contacting our customer service team.

Yes, you can purchase our products directly at our greenhouse. Our staff will be happy to assist you in choosing the orchids and products that best suit your preferences and needs.

Yes, our specialized team is available to offer guidance on the cultivation, care, and maintenance of orchids. We will be pleased to share useful tips and valuable knowledge to help you achieve the best results in cultivating your orchids.

Our customer service team is available to assist you from Monday to Friday, from 9:00 am to 6:00 pm. If you need support outside of these hours, you can send us an email, and we will respond as soon as possible.

Yes, in some cases, we can offer custom products. Please contact our customer service team to discuss your specific needs, and we will verify the possibility of producing a custom product for you.

Shipping costs are calculated taking into account the recipient’s location, package weight, chosen shipping method, and package dimensions. These factors are essential to ensure that the products are delivered safely and efficiently. During the purchasing process, you will be able to view the shipping costs before finalizing your order, allowing for complete transparency regarding the values. Our team is committed to offering the best available shipping options and ensuring your satisfaction at every step of the delivery process. If you have further questions or need additional information, our customer service team will be ready to assist you. You can also consult the rates here.